The chemistry starts with you. Be a game changer.
Customers lead to profits. Happy customers lead to referrals. Referrals lead to longevity. The customer experience is critical in today’s market place.
We can’t forget that!
Always keeping the basics in mind and remembering that the customer is the bread and butter of business survival is a must.
No amount of marketing or ploys can replace the importance of good customer service. That means every interaction that your employee makes matters! Coty will share stories and ideas that will show how you can take each opportunity to make a customer your customer.
He will show you how to wow your customers so they’ll go be your voice.
After all word of mouth is the best form of marketing.
Let Coty help you become the change agents and create real, lasting impact with your customers.
- Understand the real impact of great performance
- See themselves as change agents
- How to rise to the occasion
- Improving on communication ability
- Understanding and using strengths
- Increase patient satisfaction scores
Creating a Connected Culture – How to build a stronger team
In today’s competitive corporate market, being connected is more important than ever. With the hustle and bustle to make more money and decrease costs, we need to make sure to remember the things that matter most, the people! We need to make sure employees feel less stress, are more engaged and have higher employee morale. Now more than ever it’s important to create a corporate climate in which people want to be in. When you keep employees satisfied, morale improves, productivity rises, and profits increase. All of this translates to a better patient experience as well. Coty will show you ways that you can make employees feel valued, connected, and part of the greater whole. Coty will demonstrate how leaders can use things like effective listening to help create an environment of compassion and inclusion. Your employees want these things just as much as your patients do.
- Adopt the mindset and methods of peak performers
- Communicate in ways that people will listen
- Improve on ways to build rapport and trust
- Interacting for impact
- Create an environment of innovation and productivity
Conflict in color. Recognizing and making performance differences work.
Throughout your life and career, you have certainly thought to yourself, “what is that guy or lady thinking?”
But what if there were a way to really understand what motivates that person to behave a certain way? What if we began to understand the differences in each other?
Better yet, what if you were shown that some of those same personality or behavioral differences were actually strengths.
In this session, Coty will show you how to quickly identify the differences in your colleagues and employees. He’ll help show you how to integrate those differences into the team to maximize performance. This information helps Coty’s audiences realize that being different and having diversity really can and does make teams stronger.
- Recognize and learn how to deal with personality differences in colleagues
- Discover ways to communicate in more effective ways
- Uncover hidden talents
- Understanding your own communication style
- Identify ways become more adaptive